TracPlus
Craig W. is an experienced customer success and support professional with a strong track record in various leadership roles across multiple companies. Currently serving as the Customer Support Manager at TracPlus, Craig has held significant positions including Head of Customer Success at Orah, AU NZ Customer Manager at Tradify, and Customer Delivery Manager at Quantiful. With extensive experience in implementing customer processes and enhancing client experiences, Craig previously worked as VP of Strategic Success at ResultsBI, where the focus was on ensuring the strategic success of customers. Craig's background also includes leadership positions in implementation management at Cin7 and team management at Youi, demonstrating a consistent ability to drive performance and improve operational efficiencies. Craig holds a Certificate in Sport Level 3 from Auckland University of Technology and has a varied early career in sales and management.
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TracPlus
TracPlus specialises in developing leading telemetry and data solutions that make wildfire fighting organisations safer and more efficient. TracPlus is the only commercial provider to deliver a whole-of-country solution for integrated aircraft tracking in the wildfire management space. We do this by tying multiple data streams and asset types into a single view of the truth for mission-critical operations and deliver situational awareness to operators, irrespective of who owns the asset, what the asset is, who provides the tracking, or what the platform or signal type is — be it IP, IoT, cellular or satellite. Our powerful, cloud-based platform enables our customers to track, manage, monitor, and message their personnel and resources, including land, maritime, and aviation assets, to keep crews safe, conserve resources, and maximise coordinated efforts. As the trusted provider of the mission-critical tracking and communications platform for first responders, government agencies, militaries, and other critical operators around the world, TracPlus has been present at virtually every major disaster response globally in the past five years.