Susan Pence

Susan Pence is an experienced professional in third-party risk management and vendor management, currently serving as Lead Third Party Risk Manager at Transamerica since April 2021. Responsibilities include third-party lifecycle management and implementing risk-management strategies in collaboration with stakeholders. Previous experience at Fifth Third Bank involved managing vendor relationships in mortgage originations and overseeing contract negotiations and performance measurement. Additional roles at PNC National Association and Adecco focused on contract management and risk compliance across third-party vendors. Susan also owned an eCommerce business and held various leadership positions at Collective Brands and Baxter, where operational efficiency and compliance were prioritized. Early career experience at KeyBank included managing cash vault services with a focus on team leadership and project management. Susan Pence holds a Bachelor of Science degree in Finance from Miami University.