Transcom
Jay D. Peaslee is an accomplished professional with extensive experience in client services and operations management across various industries. Currently serving as the Sr. Director of Client Services at Transcom, Jay manages a $32MM portfolio, overseeing key clients such as UPS, Siemens, and Samsung. Previous roles include Sr. Director at Everise, where responsibilities encompassed a $21MM portfolio with major clients like Google and Amazon, and Director at Christian Care Ministry, managing a multi-site customer care operation. Jay's career began at Convergys Corporation and includes significant leadership positions at companies like Aegis Communications, Sallie Mae, and ViaSat, demonstrating consistent success in improving operational metrics and client satisfaction throughout a diverse range of service environments. Jay holds a BBA in Management from Texas State University.
This person is not in any offices
Transcom
6 followers
Transcom Worldwide's customer service portfolio is designed around creating smarter people experiences, increasing loyalty and driving growth. We offer future proof customer facing concepts, improving quality and operational efficiency through our core services and digital technology.