Transformco
Gesagran Kumar is an experienced Operations Manager with a demonstrated history in customer satisfaction improvement and workforce planning. Currently employed at Transformco/Sears Holding since June 2010, Gesagran reviews customer metric data to enhance satisfaction and develops staffing requirements for various roles to support growth and customer service excellence. Prior to this, Gesagran served as Operations Manager at Servpro of Central Seattle from January 2007 to May 2010, overseeing production crews and ensuring compliance with quality and safety standards while optimizing scheduling and resource allocation. Gesagran holds a Bachelor's degree in Business Administration and Management from The University of Western Australia, awarded between 1998 and 2001.
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Transformco
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Transformco is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences to serve its members – wherever, whenever and however they want to shop. Transformco is home to Shop Your Way®, a social shopping platform offering members rewards for shopping at Sears, Kmart and other retail partners. Transformco operates through its subsidiaries with full-line and specialty retail stores across the United States.