Transformco
Michael Coon has a strong background in call center management and customer experience optimization. With extensive experience in directing projects and programs, Michael has successfully driven sales and operational effectiveness in multi-channel contact activity. Currently serving as the Director of Sears Parts Direct Operations at Transformco, Michael's focus is on enhancing revenue and profitability through operational excellence across various marketplace channels. Michael's educational background includes a Bachelor's Degree in Physics and Mathematics from Columbia College.
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Transformco
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Transformco is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences to serve its members – wherever, whenever and however they want to shop. Transformco is home to Shop Your Way®, a social shopping platform offering members rewards for shopping at Sears, Kmart and other retail partners. Transformco operates through its subsidiaries with full-line and specialty retail stores across the United States.