Lexi Sheridan-Coons

Lexi Sheridan-Coons is an accomplished Customer Success Manager with extensive experience in driving account growth and nurturing relationships across various sectors. Currently at Transfr, Lexi manages $2M in ARR and has achieved a 210% Net Revenue Retention rate, along with an 85% renewal rate for Q3 and Q4 of 2024. Previous experience includes leading customer success initiatives for enterprise accounts at Vurvey, where Lexi nurtured $11M in ARR for major clients such as Adidas, and at CYPHER LEARNING, where a 90% customer churn reduction was achieved in the first year. Lexi's career highlights also include strategic leadership roles at What's Up! Living English and The Method School of English, demonstrating a consistent ability to develop customer success strategies and improve business outcomes. Educational credentials include a BA and MS in Business Administration with a focus on Financial Management from California State University-Chico.