Transport for Greater Manchester
Lucy Howard is an experienced professional in customer experience and team management, currently serving as a Customer Experience Manager at Transport for Greater Manchester since December 2014, where responsibilities include line management of Customer Support Officers, handling customer service issues, and overseeing social media engagement. Prior experience at BSS from November 2005 to December 2014 encompasses roles such as Team Leader, Operations Coordinator, and Learning Advisor/Team Support, where Lucy Howard demonstrated expertise in performance management, service delivery oversight, and providing career advice through various communication channels.
Transport for Greater Manchester
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We oversee transport and travel in Greater Manchester and our mission is to ‘make travel easier’ across the city-region. Please note customer service complaints will not be dealt with via our LinkedIn page. If you wish to contact customer services please email customerrelations@tfgm.com or call 0161 244 1000. For general questions, queries or latest news follow @OfficialTfGM on Twitter. For information on Metrolink, including service updates, follow @MCRMetrolink.