Transport for NSW
Pankaj Kumar is a seasoned IT professional with extensive experience in service delivery and operational management, currently serving as a Senior Manager at Transport for NSW since May 2017. Pankaj specializes in customer engagement, digital adoption, and ensuring cost-efficient IT services that align with business needs. Previous roles include Senior Service Delivery Manager at RXP, Delivery Manager at HCL and IBM, and IT Delivery Manager at the British Council Division GSSC, where Pankaj focused on managing client relationships, technical strategy, and service delivery across diverse sectors. Pankaj began career in technical support as a Support Engineer at Convergys India Services. Pankaj holds a Master’s degree in IT from Punjab Technical University and completed a course in Strategic Thinking at Macquarie University in 2021.
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Transport for NSW
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Transport for NSW is a New South Wales government organisation leading the group of transport agencies and divisions that keep NSW moving. Transport for NSW drives the continual development of safe, integrated and efficient transport systems such as road, rail and maritime networks.