Barry Lloyd

Barry Lloyd is an experienced professional in customer experience and innovation, currently serving as the Head of Innovation and New Product Development at Transport for Wales since October 2018, where responsibilities include driving innovation and developing transformative products. Previously, Barry held the position of Head of Customer Experience and Innovation at Transport for Wales and led a similar role at Arriva Trains Wales, focusing on customer-centered strategies and improvement programs. Barry's career also includes roles at Ovo Energy, Barclays, ING Direct UK, and British Gas, demonstrating a consistent track record of enhancing customer service and operational efficiency while managing large teams. Barry holds a BA in Leisure & Management from Coventry University.