Dale James

Dale James is an experienced Application Support Analyst at Trapeze Group since April 2016, specializing in technical support for Mobility, Planning, and Scheduling applications for transit agencies, consistently achieving high customer satisfaction and ranking in the top three for case closures. Previously, Dale served as a Tech Lead and Pulse Support Analyst at Infusion from July 2013 to March 2016, where responsibilities included coaching new employees and acting as a central contact for incidents related to the Samsung Pulse application. Earlier roles included Service Desk Analyst and PC Technician at Fortune Computer. Dale holds a Diploma in Computer Engineering from Centennial College, completed in 2014.