Lauren Lees

Lauren Lees is an experienced Technology Service Desk Team Leader at Travel Counsellors, with expertise in application investigation, O365 administration, and email management. Since October 2017, Lauren has advanced through various roles, including Senior Technology Service Desk Analyst and Technology Service Desk Analyst, demonstrating proficiency in issue escalation, collective queue management, and security incident management. Prior experience at Fujitsu as a Product Support Engineer involved supporting service desk agents and ensuring adherence to SLAs and KPIs. Lauren has a solid educational background, including a BTEC Level 2 in Team Leading and Information Technology, alongside NVQ qualifications in IT and a National Diploma in Communication and Media Studies.