Nicolás Valdivieso Cuellar

Nicolás Valdivieso Cuellar is a seasoned professional in customer experience management, currently serving as the Customer Experience Manager at Treinta since September 2021, where responsibilities include structuring the Customer Experience area and establishing KPIs and OKRs. Previously, Valdivieso Cuellar held the position of Customer Experience Manager at Zinobe from April 2019 to September 2021, leading the development and implementation of various operational departments. Earlier experience includes roles at Teleperformance Colombia, starting as a Workforce Mission Controller and advancing to Project Manager and Operations Supervisor, focusing on project coordination and team leadership. Nicolás holds a Bachelor of Business Administration from Politécnico Grancolombiano.