Tricolor Holdings
Eduardo Perez has a diverse work experience spanning over 20 years. Eduardo has held various leadership roles in different companies, showcasing their expertise in customer service, sales, operations, process improvement, and capacity planning. Eduardo has worked in industries such as financial services, consulting, manufacturing, and automotive. Notable positions include Chief Customer Officer at Tricolor Holdings, where they managed a portfolio of loans and oversaw various operations, and Director of Operations & Operational Excellence at Capital One, where they led strategy and managed a large team. Eduardo also has experience in process improvement and quality control, having worked as a Six Sigma Black Belt in multiple roles. Overall, they have a strong background in driving customer-centric strategies and operational excellence.
Eduardo Perez has a varied education history. Eduardo obtained a Bachelor of Science degree in Engineering and Mathematics from Hope College in 2003. Eduardo then pursued a Master of Science in Engineering with a focus on Operations Research and Industrial Engineering from Grand Valley State University, earning their degree in 2005.
In 2007, Eduardo attended Carnegie Mellon University - Tepper School of Business where they completed their Master of Business Administration (MBA) with a specialization in Finance and Operations Management in 2009.
Eduardo continued to enhance their professional skills through additional certifications. Some of these certifications include Lean, SLQ2CQ, ABS/TPS/Lean, PMP, Six Sigma Black Belt, CQE, and Certified TS-16949 Quality Auditor. The institutions they obtained these certifications from include Capital One, Alcoa, Project Management Institute, Lean Six Sigma Academy LLC, and ASQ.
In 2018, they pursued a Design Thinking / Innovation & Entrepreneurship Graduate Certificate from Stanford University. In 2019, Eduardo attended MIT Sloan School of Management, earning a certificate in Digital Transformation.
Tricolor Holdings
Tricolor Holdings is a mission-driven company that utilizes advanced data analytics and technology to advance financial inclusion to a highly underserved Hispanic market and offer responsible, affordable, credit-building loans to individuals with no or limited credit history. We care about the customer journey, customer experience and invest heavily in ensuring we properly address all of our customer touch points. It sells and finances high quality, certified used vehicles through its brands, Tricolor, Ganas Ya and RideNow in Texas with Ganas in California. We are a family brand laser-focused on putting Trust (one of our core values) back into this industry. Tricolor Holdings has been featured in Inc. Magazine for 4 consecutive years as one of the fastest growing companies in America. In addition, in 2018 was named Best Entrepreneurial Companies in America by Entrepreneur Magazine’s 2018 Entrepreneur 360 List. Tricolor Holdings is always looking to continued to attract and recruit top talent to help us continue on this journey. We continue to innovate on a daily basis with the objective of being most innovative company within our segment. Come join us in this journey! Headquartered in Dallas, Tricolor Holdings, together with its brands, Tricolor, Ganas, Ganas Ya, and RideNow, under the Tricolor Holdings umbrella operate thirty-five retail dealerships across twelve markets in Texas and California, as well as an operational center in Guadalajara, Mexico. Tricolor Holdings has served over 70,000 customers and disbursed over $1B in affordable auto loans by using its proprietary model to segment risk. Tricolor Holdings truly understands the importance of delivering the best possible customer experience which is one of the core guiding principles that has helped Tricolor Holdings deliver an unsurpassed value proposition.