Regina Qiu

Regina Qiu is an experienced customer service professional with a background in managing and leading teams in the travel and hospitality sectors. As a Customer Success Manager at Trip.com Group since February 2023, Regina utilizes extensive expertise gained from previous roles, including Senior Escalation Supervisor and Advance Role Team Lead at Booking.com, where responsibilities included team leadership and driving customer satisfaction initiatives. At Lufthansa, Regina served in various capacities, including Deputy Team Leader and Executive Customer Relation, focusing on enhancing service levels and resolving customer inquiries. Regina holds a Bachelor's degree in International Business from RMIT University and Shanghai University of International Business and Economics, completed in 2008.