True Link
Kelvin W. is an experienced professional with a focus on operations and financial management. Currently serving as an Associate Manager in Card Operations at True Link since October 2019, Kelvin W. manages daily financial transactions exceeding $1M and has developed successful fraud detection strategies. Previous roles include Senior Operations Associate and Project Manager at Pacific Gas and Electric Company, where Kelvin W. led a team that significantly reduced backlogged applications and served as a communications liaison to enhance customer relations. Kelvin W. has also contributed as a STEM Administrative Assistant at WestEd, a Digital Marketing Apprentice at COOP, a Quality Assurance Specialist at Apple, and held various positions in nonprofit and retail, showcasing a diverse skill set in project management, data analysis, and customer service. Kelvin W. holds a Bachelor of Science degree in Justice Studies from San Jose State University.
True Link
Vulnerable seniors, people with special needs, and those recovering from addiction – fifty million Americans in total – need more from their financial institutions. Whether it’s protecting seniors from fraud, helping people with special needs preserve lifesaving medical benefits, or preventing an impulsive cash withdrawal or purchase that could lead to relapse, families turn to True Link when they need a financial partner who can help them navigate life’s challenges.