Truiem
Scott Kimmelman has extensive work experience in the technology industry. Scott is currently the President and Chief Operating Officer at Truiem since July 2018. Prior to that, they were the Founder and Executive Vice President at Optanix from January 1999 to June 2018. At ShoreGroup, which they also founded, Scott held the position of Executive Vice President from January 1999 to June 2018. During their time at ShoreGroup, they were responsible for founding a Cisco Gold Advanced Technology Partner and successfully expanding the business in Service Provider, Enterprise markets, and Remote Managed Services. Before that, they worked as a Healthcare Information Technology Solutions Executive at NEC Corporation of America from 1990 to 1999. Scott began their career at IBM as a Major Account Manager from 1989 to 1990 and later worked as a National Account Manager at Siemens from 1987 to 1989.
Scott Kimmelman earned their Bachelor of Science in Business Administration (BSBA) with a focus on Marketing from Western New England University. Scott completed their undergraduate studies at this institution from 1980 to 1983.
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Truiem
Truiem's TruExperience™ is a proven solution to optimize Call Center agent productivity. TruExperience simplifies everything. It informs your operational and financial decisions with critical service delivery data. Whether you’re starting with a single agent or managing 65,000 agents, we have a solution for you. TruExperience measures agents’ most impactful and expected service delivery experiences, enhancing operational efficiency, risk management, and governance. For more information, please visit https://truiem.io. #betterdata=betterdecisions