Garrett Graham

Garrett Graham is an accomplished professional in consumer banking, currently serving as the Head of Client Journeys at Truist since September 2022. Prior to this role, Garrett held various leadership positions at Citi from November 2014 to August 2022, including Director of CX Strategy & Engagement, Director of CX Insights, and SVP of Customer Experience Analytics. Earlier experience includes positions at BryterCX as a Senior Analyst and Analyst, and at Brooksource as an Account Executive. Educational qualifications encompass a Bachelor of Science in Business Administration from UNC Kenan-Flagler Business School and a Master of Business Administration from Wake Forest University School of Business. Garrett's foundational education includes a diploma from Walt Whitman High School.