Tracey Durkin

Tracey Durkin is an experienced HR professional currently serving as the Head of HR People Services at TSB Bank since April 2013. In this role, Tracey established a recognized HR shared service model and oversees payroll administration, case management, and HR business systems. Key accomplishments include leading HR digital transformation initiatives and implementing an online service delivery strategy. Prior experience includes senior HR roles at Lloyds Banking Group, where Tracey managed group-wide HR programs, and at HBOS and Bank of Scotland, where responsibilities included HR project management and consultancy. Tracey is committed to fostering a data-driven environment and embedding change management within HR practices.