Türk Telekom
Cihan Ozkuyucu is a Customer Operations Senior Specialist at Turk Telekom, a position held since December 2009, where responsibilities include discovering IPTV and DTH field service quality issues and enhancing service quality in collaboration with third-party companies. Previously, Cihan served as a Fixed and IPTV Network Sales Support Specialist, focusing on customer satisfaction and managing field device stock. Earlier roles include a Customer Service Representative at Turkcell Global Bilgi and internships at ARÇELİK AŞ and Microsoft Corp. Turkey. Cihan holds a Bachelor of Science degree in Electrical and Electronics Engineering from Istanbul University, completed in June 2009.
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Türk Telekom
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Türk Telekom, with 179 years of history, is the first integrated telecommunications operator in Turkey. In 2015, Türk Telekomünikasyon A.Ş. adopted a “customer-oriented” and integrated structure in order to respond to the rapidly changing communication and technology needs of customers in the most powerful and accurate way, while maintaining the legal entities of TT Mobil İletişim Hizmetleri A.Ş. and TTNET A.Ş. intact and adhering to the rules and regulations to which they are subject. Having a wide service network and product range in the fields of individual and corporate services, Türk Telekom unified its mobile, internet, phone and TV products and services under the single “Türk Telekom” brand as of January 2016.