Türk Telekom
Iren Berk Özalp is an experienced professional in network analytics and quality management systems, currently serving as the Network Analytics and Quality Management Systems Manager at Turk Telekom since June 2013. Iren leads projects focused on AI in Operations, employing machine learning and advanced analytics for proactive network problem-solving, including anomaly detection and predictive maintenance. Previous roles at Turk Telekom involved management of customer experience and SLA systems, as well as network performance and resource systems quality management. Iren's earlier experience includes working as a Customer Network Support Engineer at Ericsson and participating in technical training at the Crea Academy. Iren holds a degree from Middle East Technical University and received secondary education at Antalya Anatolian High School.
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Türk Telekom
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Türk Telekom, with 179 years of history, is the first integrated telecommunications operator in Turkey. In 2015, Türk Telekomünikasyon A.Ş. adopted a “customer-oriented” and integrated structure in order to respond to the rapidly changing communication and technology needs of customers in the most powerful and accurate way, while maintaining the legal entities of TT Mobil İletişim Hizmetleri A.Ş. and TTNET A.Ş. intact and adhering to the rules and regulations to which they are subject. Having a wide service network and product range in the fields of individual and corporate services, Türk Telekom unified its mobile, internet, phone and TV products and services under the single “Türk Telekom” brand as of January 2016.