Tyro
Crystal Kim is a professional with experience in customer operations management, account management, and team leadership. At Tyro Payments, Crystal currently holds the title of Customer Operations Manager (Health) and Customer Onboarding & Admin Team Lead. Prior to this, Crystal worked at InfoTrack AU where Crystal served as a Major Accounts Support Specialist and ANZ Account Manager. Crystal has also worked as a Manager at Koko Black Chocolate and as a Team Leader at BOOST Juice. Crystal holds a Bachelor's degree in Communications from Macquarie University, a Certificate IV in Small Business Management from TAFE NSW, and completed their Higher School Certificate at Condell Park High School. Throughout their career, Crystal has demonstrated proficiency in client liaison, process improvement, employee management, and sales strategies.
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Tyro
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Tyro Payments Limited is an Australia-based company that provides payment solutions and business banking products. The Company operates through three segments: Payments, Banking and Other. The Company enables credit and debit card acquiring, along with additional functions, such as Medicare Easyclaim and private health insurance claims acceptance. It supplies its merchants with terminals programmed with its software and enables acceptance of payments. Its Merchant Portal allows merchants to review terminal usage, transaction value by terminal, transaction types, charges and fees, and historical records in near real time. Merchants can also keep track of their card transactions in near real time via the Tyro App. It offers integrated health claiming capabilities to medical practitioners. It offers business banking products to its merchants, including loans in the form of merchant cash advances (Tyro Business Loan) and transaction bank accounts (Tyro Bank Account).