Tyro
Krystal Locke has extensive experience in customer service and team leadership, currently serving as the Customer Support Team Lead at Tyro Payments since August 2021. Previously, Krystal held various roles at Aussie from September 2015 to August 2021, including Customer Care & Variations Team Leader and Quality Assurance Specialist, where responsibilities included maintaining service quality and enhancing team performance. Krystal also worked as an Assistant Training Support Specialist, facilitating training and updating documentation. Earlier career positions include Loan Servicing - Variations Specialist at Capify Australia and Sales Support Specialist at Mortgage House, illustrating a solid foundation in customer engagement and support across different companies. Krystal's educational background includes attending Northmead High School.
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Tyro
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Tyro Payments Limited is an Australia-based company that provides payment solutions and business banking products. The Company operates through three segments: Payments, Banking and Other. The Company enables credit and debit card acquiring, along with additional functions, such as Medicare Easyclaim and private health insurance claims acceptance. It supplies its merchants with terminals programmed with its software and enables acceptance of payments. Its Merchant Portal allows merchants to review terminal usage, transaction value by terminal, transaction types, charges and fees, and historical records in near real time. Merchants can also keep track of their card transactions in near real time via the Tyro App. It offers integrated health claiming capabilities to medical practitioners. It offers business banking products to its merchants, including loans in the form of merchant cash advances (Tyro Business Loan) and transaction bank accounts (Tyro Bank Account).