Uber
Fatimah Raid is a Key Account Manager in Driver Operations at Uber since February 2024. Prior experience includes serving as a Customer Success Specialist at Elevatus, where Fatimah orchestrated onboarding programs that achieved a 95% adoption rate and enhanced customer satisfaction by 15%. As a Customer Success Associate at Academi, Fatimah developed relationships with over 20 clients, leading to a 60% increase in customer satisfaction. Additionally, Fatimah held a Customer Success Intern role, focusing on communicating customer feedback and improving CRM processes. Earlier experience includes an Assistant Psychologist position at the Ministry of Health in Saudi Arabia. Fatimah holds a Bachelor’s degree in Psychology from King Khalid University, earned in 2020.
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Uber
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Uber is working to make transportation safer and more accessible, helping people order food quickly and affordably, reducing congestion in cities by getting more people into fewer cars, and creating opportunities for people to work on their own terms.