Nathaniel Shaw

Nathaniel Shaw is a Customer Success Operations Analyst at Uberall since March 2022, bringing extensive experience from Cisco, where the individual served as an Operations Analyst from February 2017 to March 2022. Notable accomplishments at Cisco include supporting over 90 Renewals Specialists with process improvement and operational fixes, leading a project to enhance interdepartmental collaboration, and managing a uniform IT case escalation process using Lean Six Sigma techniques. Nathaniel also played a key role in developing operational documentation for daily Salesforce tasks and led training sessions for team members. Earlier roles at Cisco included Business Development Analyst and Deals Desk Agent, along with initial experience as a Security Support Specialist. Prior professional experience includes a position as a First Response Agent at Citrix. Nathaniel holds a Bachelor of Arts degree in Exercise and Sport Science with a focus on Sport Administration from the University of North Carolina at Chapel Hill.