Alan Au

Alan Au currently serves as the Technical Manager for Product Support & Strategy at Ubiquiti Inc., focusing on the technical and strategic aspects of support for Enterprise customers. Previously, Alan held the position of Sr Support Lead at Tibber, contributing to the development of a long-term vision for customer experience. Alan's experience at Net Insight includes roles such as Head of Customer Success and Support, where oversight of several teams aimed to maximize customer success, and prior positions in technical support with responsibilities for operational strategy and team management. Alan's career began at Com Hem AB, working in Access Network Production and Resource and Change Management, addressing technical errors and coordinating field efforts. Alan's educational background includes training in management and technical courses in IP routing and MPLS.