Ubiquity
Darlyn Mae Bunda has extensive experience in quality assurance, with a career spanning over 16 years in the field. Currently serving as a Quality Assurance Manager at Ubiquity since August 2018, Darlyn has held various roles, including Associate Quality Assurance Manager and Quality Assurance Supervisor, where responsibilities include supervising QA Analysts, coaching and developing teams, and providing insights on quality and performance trends. Prior experience at Teleperformance from April 2007 to August 2018 includes roles as Quality Assurance Manager and Supervisor, as well as Quality Assurance Analyst and Technical Support/Customer Support Representative. Darlyn Mae Bunda holds a Bachelor of Science in Physical Therapy from Riverside College, obtained between 1996 and 2001.
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Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.