Ubiquity
Franz Schwarzinger is Ubiquity’s chief information officer. As the company’s CIO, Franz has built a robust global cloud-based telephony network, developed innovative approaches to core contact center technologies, and greatly enhanced the user interface for both Ubiquity’s customers and call center operations. He has also spearheaded the development of multiple proprietary technologies including Ubiquity inTouch, a platform that enables Ubiquity managers to rapidly address issues, coach agents, and track performance against partner goals. Before joining Ubiquity, Franz led the managed services division of emerging payments processor TxVia’s technology department, a company acquired by Google. Previously, he served as system architect and lead developer for Amsterdam-based RIPE NCC, Europe’s leading Internet registration and coordination agency.
Ubiquity
9 followers
Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.