Ubiquity
Kia Carit is an accomplished professional with extensive experience in operational excellence and enterprise transformation. Currently serving as Senior Manager of Enterprise Transformation at Ubiquity since September 2021, Kia directs continuous improvement initiatives, enhances internal processes, and manages data analytics teams. Previous roles at Ubiquity include Senior Manager and Manager in Operational Excellence, where Kia established Project Management Offices and implemented project management standards. Prior to Ubiquity, Kia worked at Cognizant, leading teams in business analysis and customer experience management, enhancing service delivery and customer satisfaction. Kia holds a Bachelor of Science in Business Administration with a major in Computer Applications from De La Salle-College of Saint Benilde.
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Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.