Ubiquity
Louie Grace Palma has extensive experience in the BPO industry, with roles ranging from Operations Supervisor to Operations Manager. Currently working as a Client Relationship Manager at Ubiquity, Louie has a proven track record of managing team performance, coaching and leading staff to meet client goals, and handling campaign performance. With a Bachelor's degree in English Language and Literature, Louie's skills in communication and leadership have been instrumental in their success in the industry.
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Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.