Ubiquity
Matthew joined Ubiquity in June 2019 as senior vice president, overseeing global brand, communications, and business development. Formerly, Matthew served as vice president of marketing and operations for Rauxa, the largest independent woman-owned advertising agency in America, where he was responsible for marketing, public relations, and brand, as well as operational process and delivery for clients including Alaska Airlines, Amazon, Audi, Blue Shield, JPMorgan Chase, and Verizon. Prior to joining Rauxa, he was a global marketing lead for Amazon Advertising, where he led the adoption of five self-service advertising programs in North America and EMEA through field events marketing, direct response, and sales-enablement programs. He also held several senior positions in brand marketing and communications at Verizon.
Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.