Ubiquity
Matt Nyren is the president and chief executive officer of Ubiquity. Matt founded Ubiquity in 2012 and served as its president during the company’s first four years of expansion before assuming CEO responsibilities in January 2017. Matt has more than 25 years of senior leadership experience in the contact center and business process outsourcing space. Before starting Ubiquity, he was the senior vice president for managed services at TxVia, a pioneering emerging payments technology company that was acquired by Google in 2012. At TxVia, Matt led a multinational team to deliver data-driven customer service solutions for many emerging payments leaders. Previously, Matt established and successfully grew contact center delivery solutions in the United States, Europe, Latin America, India, and the Philippines.
Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.