Ubiquity
Megan Porter spearheads training, quality assurance, and employee development for Ubiquity. She has developed an interactive curriculum that drives results and engagement for the onsite and remote workforce. Megan also has been instrumental in developing Ubiquity’s Leadership Essentials course, which all managers take. With more than 15 years experience in corporate learning and development, she ensures the clients across verticals including financial services, healthcare and e-commerce have consistently world-class customer support. Before joining Ubiquity, Megan held senior learning and development management roles with Google, TxVia, Morgan Stanley, and TSYS.
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Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.