Ubiquity
Michaela Bussey possesses diverse experience in customer service and administrative roles across multiple industries. Currently serving as a Content Reviewer at Accenture since August 2022, Michaela has also been a Customer Service Representative at Ubiquity since November 2020, handling various call center programs including loan application assistance and customer retention for Clean Choice Energy. Prior to this, Michaela worked as a Disputes Analyst at Ubiquity, investigating fraudulent charges, and as a Health Information Specialist at Globe Life, verifying health information for members. Additionally, Michaela has a strong background in pharmacy services, having been a Lead Pharmacy Technician at Healthmart Pharmacy, where responsibilities included inventory control and staff training. Other roles include a Federal Firearms Licensed Sales team member and administrative support at Bussey Signs, alongside experience as a Lead Server at Lisas Cafe. Michaela holds a certificate in Pharmacy Technician/Assistant from Penn Foster Group.
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Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.