Rodney Nichols

Customer Care Specialist at Ubiquity

Rodney Nichols is an experienced professional with a diverse background in customer care, marketing, property management, human resources, and operations. Currently serving as a Customer Care Specialist at Ubiquity since June 2019, Rodney handles customer inquiries and assists with basic banking services. As a Marketing Manager at Crown Trophy and Awards of Omaha, responsibilities included creating online advertising campaigns and presenting sales projections to management. Prior experience includes serving as a Property Manager at Salem Housing Development Corporation Inc., where oversight of rent collection and tenant paperwork was required, and as a Human Resources Special Projects Manager at Software Engineering Services, where project tracking and client consultations were key. Rodney also has a long tenure as an Operations Supervisor at First Data Corporation, recognized for team leadership and achieving production goals. Rodney holds a degree in General Studies with a focus on Business Administration from Metropolitan Community College.

Location

Omaha, United States

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Ubiquity

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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.


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5,001-10,000

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