UCare
Gail Berkley has over 30 years of work experience in various IT positions. Gail started their career at Cargill, where they held various roles from 1983 to 2000. Gail then worked at GMAC RFC as an IT Manager for Release Management from 2000 to 2006, where they designed and implemented a new Release Management process. After that, they joined Kroll Inc. as the Manager of IT Service Management, leading the development of ITIL processes and designing SLAs and OLAs. In 2010, they moved to Allianz Life as a Senior Process Analyst, conducting assessments and facilitating team-building sessions. In 2012, they joined Best Buy as the Senior Manager of IT Service Management, where they implemented the IT Change Management process and hired a Change Management team. Currently, they are working at UCare as the IT Service Management Lead, designing and implementing Change and Configuration Management processes.
Gail Berkley holds a Bachelor of Arts (B.A.) degree from the University of Minnesota. Additionally, they have obtained a Certification in ITIL Expert (v3) and a Certificate in ITIL Master (v2). Gail also holds a Certificate in ITIL Practitioner - Release & Control.
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UCare
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UCare is a community-based, nonprofit, growing health plan providing health coverage and services across Minnesota and parts of Wisconsin. Working in partnership with health care providers and community organizations, UCare offers: • Medicare Advantage plans across Minnesota and parts of Wisconsin • Minnesota Senior Health Options (MSHO) for people age 65 and older who have both Medicare and Medical Assistance • Institutional Special Needs Plans (I-SNPs) • Individual and family health plans, including plans with M Health Fairview and North Memorial Health, available through MNsure • Minnesota Senior Care Plus (MSC+) for people age 65 and older on Medical Assistance • UCare Connect plans for adults with disabilities (physical, development, mental) • UCare Connect + Medicare for adults with disabilities who have both Medicare and Medical Assistance • EssentiaCare Medicare Advantage partnership plans with Essentia Health in northern Minnesota and parts of Wisconsin • M Health Fairview & North Memorial Medicare Advantage partnership plans in the metro • MinnesotaCare and Prepaid Medical Assistance Program – Income-based programs for individuals and families We're located in Northeast Minneapolis near major freeways, public transportation sites and convenient retail centers. Our diverse, rapidly growing workforce is dedicated to serving Minnesotans in all ages and stages of life with high-quality health plans. UCare has been a Star Tribune Top 200 Workplace for 13 consecutive years. Visit ucare.org for more information about our programs and services.