Udemy
Wei Wei possesses extensive experience in customer support and service management, currently serving as Director of Udemy Customer Support and Director of Udemy Business Customer Support since June 2022. Prior to this, Wei held various positions at Zuora from September 2014 to June 2022, ultimately becoming Director of Customer Service and overseeing multiple customer support teams across different regions. Wei's career also includes roles at Saba, JDA Software, and RightNow, where expertise in application support and analysis was developed. Educational qualifications include a Master of Science in Computer Science from Staffordshire University and a Master of Science in Management from Lancaster University, complemented by a Bachelor of Arts in English Language and Literature from Hohai University.
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Udemy
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Udemy's mission is to improve lives through learning by providing flexible, effective skill development to empower organizations and individuals. Through their global marketplace platform, they provide the tools learners, instructors, and enterprises need to achieve their goals and reach their full potential.