UJET
Charles Alvear is a seasoned professional with extensive experience in implementation, delivery services, and customer support within the technology sector. Currently serving as Manager of Enablement Operations at ujet.cx since March 2021, Charles is responsible for the successful rollout of processes and tools to Implementation and Solution Consulting teams. Previous positions include Director of Implementation Services at ujet.cx and Director of Delivery Services at Lifesize, where collaboration with internal teams and development of team members were key responsibilities. Charles has a rich background at Serenova and Abila, encompassing roles focused on training, policy development, and customer engagement. Charles holds a BBA in Accounting from the University of the Incarnate Word and a diploma from Holy Cross High School. Additionally, Charles has freelance photography and guitar instruction experience.
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UJET
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UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.