UJET
Jordan Keyes is an experienced Senior Site Reliability Engineer at ujet.cx, specializing in managing cloud environments on GCP and AWS, automating deployments, and developing Kubernetes solutions. Previous roles include Site Reliability Engineer at Pearson, Principal AI Engineer: DevOps at YouTube, and various positions focused on DevOps and cloud infrastructure at companies such as Copado and Papa John's International. Jordan has a robust background in automating CI/CD pipelines and infrastructure management, complemented by significant content creation experience on technology topics via a personal YouTube channel. A co-founder of BGLUG, Jordan has also contributed to community events and presentations on Linux. Educational qualifications include a BS in Computer Science from Georgetown College.
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UJET
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UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.