Unifocus
Frank Gambino is a Senior Content Developer at Unifocus since April 2015, where responsibilities include managing a user documentation team and directing content strategy for end-user technical documentation. Previous experience includes roles as an Instructional Designer at Hewlett-Packard, developing e-learning lessons for the New Jersey Motor Vehicle Commission, and as a Technical Writer at Oracle, contributing to user documentation for advanced health science software. Frank also has a background as a Technical Writer at TimeSight Systems, creating comprehensive technical documentation for network video recording technology. Additionally, freelance work involved enhancing web content usability and accessibility, and feasibility projects at Carnegie Mellon University involved writing software documentation and designing a departmental website. Frank holds an M.A. in Professional Writing from Carnegie Mellon University and a B.A. in Nonfiction Writing and Political Science from the University of Pittsburgh.
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Unifocus
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Unifocus is a workforce management solution for the hospitality industry. Our platform automates budgeting, forecasting, and scheduling processes, taking into account employee availability, overtime, and seniority to create compliant schedules that reduce costs. Through our platform, open shifts and schedule swaps can be easily managed, and tasks such as housekeeping, guest requests, and maintenance can be intelligently assigned to the appropriate staff. We also offer digital tipping and payroll integration, as well as system analytics and guest/staff survey tools to help hotels maintain high ratings and lower operational costs. Unifocus provides a seamless solution for daily hotel operations. Our client portfolio consists of some of the world’s most well-known brands including Hilton, Rosewood, Fairmont, Marriott, Shangri-La, Taj, Oberoi, Nobu, Standard, LVMH, Soho House, Universal Studios, and others in over 50 countries.