Union Square Consulting
Joel Arnold has a diverse work experience spanning several companies and roles. Joel is currently working as the VP, Head of Revenue Operations Strategy at Union Square Consulting since January 2023. Prior to this, they worked at Cayuse LLC as the VP of Revenue Operations from August 2021 to January 2023. Before that, they held the position of Vice President of Revenue Operations at PowerReviews from October 2019 to August 2022. Joel also served as the Director of Sales and Marketing Operations at PowerReviews from November 2018 to October 2019. Joel's previous experience includes working as the Director, Revenue Operations & Strategic Programs at STATS LLC from October 2015 to August 2018. Prior to that, they worked at Discover Financial Services, first as a Product Owner from May 2014 to October 2015, and then as part of the Strategy Leadership Program from May 2012 to May 2014. Joel interned at Discover Financial Services as part of the MBA- Corporate Strategy Internship Program in their Banking Operations division from May 2011 to August 2011. Before that, they worked as a Project Manager at WebLink International from March 2010 to August 2010. Joel'searliest role was as an Operations Consultant at Epic Systems Corporation from June 2007 to August 2009.
Joel Arnold has a strong educational background with a focus on business and leadership. Joel obtained a Bachelor of Science degree in Entrepreneurship & International Business from Indiana University - Kelley School of Business in 2007. In 2010, they pursued further education by completing a Master of Business Administration (MBA) program in Finance & Business Analytics from the same institution.
In 2005, Joel Arnold also earned a certificate from Universidad de Salamanca, where they studied Spanish History, Language, and Culture for a brief period. This additional certification highlights their interest in international studies and cultural awareness.
To enhance their leadership abilities, Joel Arnold participated in the High Potential Leadership Program at Vista Private Equity in 2016, receiving a diploma in Executive Leadership. This experience likely provided him with valuable insights and skills in the area of leadership.
In addition to their formal education, Joel Arnold has obtained several certifications to further enhance their professional skillset. Joel became a Certified Scrum Product Owner through the Scrum Alliance in 2015, further demonstrating their expertise in project management and agile methodologies. Joel Arnold also acquired a Project Management Professional (PMP) certification from the Project Management Institute in 2012, indicating their proficiency in effective project management techniques.
Most recently, in 2020, Joel Arnold obtained two certifications related to sales and revenue operations. Joel became a certified Demand Generation Professional through Sales Assembly, showcasing their expertise in generating customer demand and driving sales growth. Additionally, they earned the designation of a Certified Revenue Operations Professional, further highlighting their knowledge and skills in optimizing revenue operations within an organization.
With their strong educational background and various certifications, Joel Arnold possesses a well-rounded skillset that combines business acumen, leadership abilities, and expertise in project management, sales, and revenue operations.
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Union Square Consulting
Union Square Consulting is a Strategic Revenue Operations as a Service consulting firm. OUR WHY We believe the customer experience and the sales, marketing and service process in B2B SaaS companies has, in many cases, seen more harm than good from the proliferation of so much technology over the last 20 years. Our mission is to fix this so that B2B SaaS companies can deliver outstanding customer experiences that result in faster, more predictable, more repeatable revenue growth. OUR HOW We start every engagement by doing a deep dive into the company's customer journey and sales, marketing and service strategy and process. We review all the systems used and the metrics they produce. We then tie this all together into a Revenue Operations Roadmap and work with our customers over long-term engagements to execute on that roadmap. OUR WHAT We do the following 5 things for our customers: 1. Strategy and Planning 2. GTM Process Mapping and Improvement 3. Metrics and Insights 4. Systems Implementation 5. Enablement focussed on helping customers to implement Salesforce and related sales and marketing technologies in ways that actually help drive revenue. STRATEGY FIRST, TECHNOLOGY SECOND Your business exists to produce revenues, profits, a happy environment for your team and most importantly, value for your clients. The best way to get the most from Salesforce is to start and end with the goals and strategies of your business in mind. When technology is designed to help each individual employee execute those strategies and makes their day to day easier, you will see the greatest impact. FINANCE, REAL ESTATE AND TECHNOLOGY INDUSTRY EXPERTISE With a narrow focus on the finance, real estate and technology industries, we can start our engagement with the right questions and share best practices seen from many of your peers in the industry. This can save you a tremendous amount of time and money in your project and produce much better results in the end.