Keith Jacob

Keith Jacob is an experienced technical solutions engineer with a strong background in support and field service roles. Currently serving as a Senior Technical Solutions Engineer at Uniphore since February 2023, Keith previously worked as a Technical Support Engineer at Red Box, specializing in enterprise application support for voice recording software. Professional experience includes roles at Lynx Unified Communications as a Field Service Technician, Vivint Solar as a Solar Systems Technician 2, and Redbox Automated Retail as a Field Service Technician 2, where responsibilities included troubleshooting and maintaining various systems. Earlier career highlights include installation and service work in telecommunications at Apogee Northeast Telecom and Technical Configuration Services. Education includes certifications in IT support networking from edX and an Installation and Service Certificate in Wireless Networking.