United Utilities
Darren Thomas is an experienced IT professional currently serving as a Senior Asset & Configuration Management Analyst at United Utilities, where responsibilities include updating and maintaining the BMC Remedy/Helix CMDB for various end-user devices and ensuring data accuracy. Previous roles at United Utilities include IT Incident & Problem Management Analyst, Software Asset Management Analyst, 2nd Line Systems Engineer, and Service Desk Analyst, all emphasizing a strong focus on IT service delivery, incident management, and software compliance. Additional experience spans customer service positions at Rullion, SCC, HM Revenue & Customs, NTL:Telewest, and Jobcentre Plus, showcasing a robust background in technical support and customer service excellence.
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United Utilities
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United Utilities provides water and wastewater services to around seven million people in the North West of England supplying 3 million households and 200,000 business premises. They manage the catchment land around their reservoirs to safeguard the quality of the raw water they collect and store.