Unitywater
Shanae Walker is a Senior Credit & Customer Advisor at Unitywater, contributing to the Revenue Assurance Team since June 2017. In this role, Shanae supports vulnerable customers, particularly those impacted by Domestic Family Violence, while maintaining responsibilities from the previous Credit Officer position. Shanae has been recognized with the ‘Customer Excellence’ award in both 2018 and 2020 for exceptional performance. Responsibilities have included supervising credit staff, participating in audits for continuous improvement, conducting quality reviews, and managing day-to-day operations regarding revenue collection. As an Acting Credit Manager, Shanae assisted in developing guidelines for safeguarding sensitive customer data. Prior experience includes serving as a Senior Operations Representative at Computershare, where Shanae managed KPI maintenance, risk evaluation, and employee training.
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Unitywater
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Unitywater provides essential water supply and sewage treatment services to residents and businesses in the Moreton Bay, Sunshine Coast and Noosa regions. Every day Unitywater operates and maintains more than $3.4 billion of essential infrastructure, delivers quality drinking water and treats 60 Olympic-sized swimming pools worth of sewage for over 17% of Queensland’s population, spread across 5223 square km. Operations began on 1 July 2010 under the South-East Queensland Water (Distribution and Retail) Act 2009, as part of the Queensland Government water reform program. Unitywater is governed by an independent Board of Directors. Unitywater is committed to helping prevent and respond to violence against women and is proud to be a White Ribbon Accredited Workplace.