Universal Service Administrative Co. (USAC)
Bernard Manns has extensive work experience in the telecommunications industry. Bernard began their career at Adelphia Business Solutions, where they served as a Communications Consultant, responsible for coordinating the conversion of resale customers to a fiber optic network. Bernard also handled trouble management and customer service concerns during this time.
After Adelphia, Bernard joined Sprint Nextel as an Implementation Specialist and Business Analyst. In this role, they were the lead representative for the Networx contract transitions team. Bernard coordinated with various departments to process customer requests efficiently and developed methodologies and procedures to manage customer orders effectively.
Subsequently, Bernard worked at Apptis as a Communications Analyst, providing Networx Transition and Inventory Validation support for GSA and DoD. Bernard collected, analyzed, and reconciled DoD FTS2001 inventory and validated the status of voice and data DoD services with telecommunications providers.
Bernard then joined URS Corporation as a Business Systems Analyst, where they were part of the GSA Transition Coordination Center. Bernard facilitated, monitored, and reported Federal agency transitions from the FTS2001 contract to the Networx contract. Bernard also provided Tier 2 help desk support and resolved trouble tickets by pulling and interpreting reports from various systems.
Bernard's career also includes a role as a Telecommunications Analyst at Protiviti, where they prepared and conducted audits, reconciliations, and remediation of telecommunications data against customer bills. Bernard ran database analysis queries and comparisons during this time.
Their current position is at the Universal Service Administrative Co. (USAC), where they started as a Senior Program Analyst (Technical SME). Bernard developed business rules and documented methods and procedures for the Rural Health Care program. Bernard was also a subject matter expert on telecom products and services for the Telecom and Health Care Connect Fund Programs. Recently, they were promoted to Manager for Fiber and Service Applications-E-rate Program, and now holds the position of Director of Operations.
Throughout their career, Bernard has demonstrated expertise in telecommunications, program analysis, customer service, and project management.
Bernard Manns attended the University of Virginia from 1990 to 1994, where they earned a Bachelor of Applied Science (B.A.Sc.) degree in Commerce.
Universal Service Administrative Co. (USAC)
The Universal Service Administrative Company (USAC) is dedicated to achieving universal service. This important principle suggests that everyone in the United States deserves accessible, affordable, and pervasive high-speed connectivity. By administering and protecting the integrity of universal service, USAC helps communities across the country to stay connected, schools to better educate, libraries to better serve the public, and health care providers to reach more patients. Universal Service Programs With the guidance of policy created by the FCC, we collect and deliver funding through four programs focused on places where broadband and connectivity needs are critical. These programs serve people in rural, underserved, and difficult-to-reach areas: Schools and Libraries (E-rate), Rural Health Care, Lifeline, and High Cost. Our Culture At USAC, we value integrity, quality, accountability, and innovation. Our open-door policy promotes a collaborative culture. Our diverse and dedicated professionals are brimming with ideas and consistently discovering new ways to meet the needs of our stakeholders. Together, we achieve innovative outcomes. Company Benefits USAC is committed to offering eligible employees competitive benefits and work-life flexibility to meet their financial, health, developmental, and future needs. Our benefits package includes the following: • generous 401(k) contribution • medical, dental, vision, life, and disability insurance • prescription benefits • flexible spending accounts • tuition and training reimbursement • commuter and parking benefits • a flexible work schedule • paid holidays, vacation, and sick leave • pet insurance