Universal Service Administrative Co. (USAC)
Nicole Taylor has extensive work experience in various roles. Nicole worked at Universal Service Administrative Co. (USAC) from 2015 to the present, initially as a Program Analyst and later as a Senior Program Analyst and Lead Program Analyst. In these roles, they managed customer service operations, improved help desk operations, and coordinated website content development for federal government programs. Nicole also represented the company at virtual conferences and trainings. Prior to their time at USAC, Nicole was a Peace Corps Volunteer in 2014, where they directed the establishment of a library and managed administrative tasks at a middle school. Nicole also worked as an Assistant Teacher at Franklin Montessori school in 2013 and as a Critical Thinking Instructor at Chungdahm Learning from 2012 to 2013.
Nicole Taylor obtained a Bachelor's degree in Political Science and Government from Howard University, which they completed from 2006 to 2010. In addition, they have acquired several certifications including MB-230 Dynamics 365 Customer Service from Microsoft (obtained in 2022), First Class Phone Skills from The Call Center School (obtained in 2021), Customer Service Leadership from LinkedIn (obtained in 2021), and Data Analysis Circuit from General Assembly (obtained in 2016).
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Universal Service Administrative Co. (USAC)
The Universal Service Administrative Company (USAC) is dedicated to achieving universal service. This important principle suggests that everyone in the United States deserves accessible, affordable, and pervasive high-speed connectivity. By administering and protecting the integrity of universal service, USAC helps communities across the country to stay connected, schools to better educate, libraries to better serve the public, and health care providers to reach more patients. Universal Service Programs With the guidance of policy created by the FCC, we collect and deliver funding through four programs focused on places where broadband and connectivity needs are critical. These programs serve people in rural, underserved, and difficult-to-reach areas: Schools and Libraries (E-rate), Rural Health Care, Lifeline, and High Cost. Our Culture At USAC, we value integrity, quality, accountability, and innovation. Our open-door policy promotes a collaborative culture. Our diverse and dedicated professionals are brimming with ideas and consistently discovering new ways to meet the needs of our stakeholders. Together, we achieve innovative outcomes. Company Benefits USAC is committed to offering eligible employees competitive benefits and work-life flexibility to meet their financial, health, developmental, and future needs. Our benefits package includes the following: • generous 401(k) contribution • medical, dental, vision, life, and disability insurance • prescription benefits • flexible spending accounts • tuition and training reimbursement • commuter and parking benefits • a flexible work schedule • paid holidays, vacation, and sick leave • pet insurance