Universal Service Administrative Co. (USAC)
Stephen Butler has extensive work experience in various leadership positions. Stephen most recently served as the Vice President of Shared Service at Universal Service Administrative Co. (USAC) since August 2021. In this role, they were responsible for customer service, communications, and training. Before that, they held the position of Senior Director in the Lifeline program at USAC, where they led a team of 40+ members and managed the operations of a call center handling consumer calls and application reviews. Prior to USAC, Stephen worked as a Vice President at CX Act, where they developed customer service strategies and managed business expansion. Stephen also worked as a Senior Manager at DIRECTV, overseeing sales and marketing operations. Stephen's earlier experience includes roles at TMNG Global, TARP Worldwide, AOL LLC, PRISM Inc., and Enterprise Rent-A-Car.
Stephen Butler holds a Bachelor of Science degree in Business Management from Mount Saint Mary College.
Universal Service Administrative Co. (USAC)
The Universal Service Administrative Company (USAC) is dedicated to achieving universal service. This important principle suggests that everyone in the United States deserves accessible, affordable, and pervasive high-speed connectivity. By administering and protecting the integrity of universal service, USAC helps communities across the country to stay connected, schools to better educate, libraries to better serve the public, and health care providers to reach more patients. Universal Service Programs With the guidance of policy created by the FCC, we collect and deliver funding through four programs focused on places where broadband and connectivity needs are critical. These programs serve people in rural, underserved, and difficult-to-reach areas: Schools and Libraries (E-rate), Rural Health Care, Lifeline, and High Cost. Our Culture At USAC, we value integrity, quality, accountability, and innovation. Our open-door policy promotes a collaborative culture. Our diverse and dedicated professionals are brimming with ideas and consistently discovering new ways to meet the needs of our stakeholders. Together, we achieve innovative outcomes. Company Benefits USAC is committed to offering eligible employees competitive benefits and work-life flexibility to meet their financial, health, developmental, and future needs. Our benefits package includes the following: • generous 401(k) contribution • medical, dental, vision, life, and disability insurance • prescription benefits • flexible spending accounts • tuition and training reimbursement • commuter and parking benefits • a flexible work schedule • paid holidays, vacation, and sick leave • pet insurance