UNO Call Center
Elvin Tineo is a seasoned Operations Manager with over a decade of experience in the call center industry. Currently serving as the Business Development Director and Senior Operations Manager at UNO Call Center and United Nearshore Operations, Elvin has a track record of effectively managing consumer engagement campaigns with a large headcount. With a degree in Industrial Engineering from Universidad Tecnológica de Santiago UTESA, Elvin excels in overseeing various customer engagement channels in inbound campaigns.
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UNO Call Center
United Nearshore Operations (UNO) is a global BPO and Customer Engagement Center located in Santiago, Dominican Republic. UNO was formed in January 2004, celebrating our 13th anniversary this year. Our success has been determined by our excellent management team, by adopting the best processes in the industry, a dynamic and talented workforce and our passion and motivation for exceeding our clients expectations. UNO has experienced a steady growth pattern since opening our doors in 2004, with over 1,200 employees. UNO owns the facilities. Our agents possess strong cultural understandings both domestically and internationally resulting in unparalleled abilities to communicate in multiple languages and dialects. UNO is PCI DSS level 1 certified company since June 2011.