UNO Call Center
Ricardo Robinson is an experienced Information Technology professional with a career at UNO Call Center beginning in October 2013 as an IT Help Desk Intern, advancing to IT Help Desk Support, and currently serving as Information Technology Help Desk Supervisor since August 2016. Responsibilities include providing technical support to clients and assisting superiors in troubleshooting VoIP, hardware, and security issues. Ricardo Robinson holds a degree in Telecommunications Engineering from Pontificia Universidad Católica Madre y Maestra, pursued from 2006 to 2023, and completed earlier education at Colegio Sagrado Corazón de Jesus from 1991 to 2006.
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UNO Call Center
United Nearshore Operations (UNO) is a global BPO and Customer Engagement Center located in Santiago, Dominican Republic. UNO was formed in January 2004, celebrating our 13th anniversary this year. Our success has been determined by our excellent management team, by adopting the best processes in the industry, a dynamic and talented workforce and our passion and motivation for exceeding our clients expectations. UNO has experienced a steady growth pattern since opening our doors in 2004, with over 1,200 employees. UNO owns the facilities. Our agents possess strong cultural understandings both domestically and internationally resulting in unparalleled abilities to communicate in multiple languages and dialects. UNO is PCI DSS level 1 certified company since June 2011.