Upgrade
Abigail Ramirez has extensive experience in customer service, fraud investigation, and financial crime analysis. As a Fraud Investigator at Upgrade, Inc. since November 2021, Abigail has held various roles, including Financial Crimes Analyst and Onboarding Specialist. Prior experience includes working at Aura, where Abigail contributed to customer success projects by reviewing tools and developing processes, and performing gap analyses to streamline operations. Previous roles also encompass a position as a Workforce Management Specialist at Conduent, providing operational support and effective resource management, and as an Operations Supervisor and Customer Experience Quality Assurance Specialist at TELUS, focusing on performance monitoring and customer service quality. Educational qualifications include a Master of Marketing Management and a Bachelor of Business Administration from Franklin University.
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Upgrade
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Upgrade is a neobank that offers credit to mainstream consumers through cards and personal loans, together with free credit monitoring and education tools that help consumers understand and manage their finances. Upgrade Card provides an innovative credit card that brings the low cost and responsible credit of installment lending to millions of retail locations in the U.S., while Upgrade Account is a mobile banking product offered to mainstream consumers.