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Imran Ghafoor

Professional Services Analyst/Technical Business Analyst at Upstream Works

Imran Ghafoor has extensive work experience in various roles and industries. Imran is currently working as a Professional Services Analyst/Technical Business Analyst at Upstream Works Software since September 2022. Prior to this, they worked as an Implementation Consultant at Procentia Ltd from August 2021 to September 2022.

From March 2021 to July 2021, Imran served as a Senior Consultant at CGI. Before that, they held the position of Consultant at CGI from January 2020 to March 2021. Additionally, Imran worked as a Technical & Development Analyst at SCISYS PLC from April 2018 to January 2020.

Imran's earlier experience includes roles such as Technical Engineer/Project Implementer at Retail Pro International, LLC from August 2015 to April 2018. Imran also worked as a Senior Application Consultant/Team Leader at JLT Group for a duration of six years, from March 2009 to July 2015.

Imran's career began as a Support Consultant at Profund Solutions Limited, where they worked from February 2007 to March 2009. Prior to that, they served as an Elearning Specialist at the Environment Agency from June 2006 to February 2007. Imran also worked as a Customer Service Representative (Web) at Computershare UK from October 2005 to June 2006.

Overall, Imran Ghafoor has gained valuable experience in various roles, including consultancy, technical analysis, implementation, and customer service, across multiple industries such as software development, IT consulting, and elearning.

Imran Ghafoor completed their A-levels in Information Communication Technology at City of Bristol College from 1999 to 2001. Imran then pursued a Bachelor of Science Honours degree in Computing at the University of the West of England from 2001 to 2005. In terms of additional certifications, they obtained the AWS Certified Cloud Practitioner certification from Amazon Web Services (AWS) in July 2021.

Location

Bristol, United Kingdom

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Upstream Works

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Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success.


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Headquarters

Vaughan, Canada

Employees

51-200

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